UPDATE 09/07/20: The Hero Training Course has been approved by NatHERS & the AAOs. Once users have completed the training they will be able to issue Accredited NatHERS Certificates.

Dear Hero User,

Firstly thank-you for registering with Hero, I hope you’re finding the program useful and I’d like to personally welcome you to the Hero community.

We’re really excited to be finally discussing Hero with the industry and although it’s been a long path to get to release, we feel we’re only just beginning. We’ve been getting some great feedback which is really encouraging as well as some great suggestions and so far only a handful of bug reports which are our main priorities during this beta period.

Hero’s Training Course

This post (18/06/20) is to notify you that Hero has temporarily put the issuance of Accredited NatHERS Certificates on hold through the Hero web-portal at the request of NatHERS & the AAOs until they have a chance to each review the Hero training course. 

Our training course is intended as a pathway to be recognised by the AAOs as appropriate training for existing Accredited Assessors, and we will be evolving & improving it and adding additional courses & videos with each release. As a user you will be required to keep up to date with this free training for it to remain recognised.

At this stage, until the AAOs have completed their reviews & Hero has incorporated their feedback, at the request of NatHERS you will only be able to issue Non-accredited Certificates through the portal.

We expect to have this resolved within the next week or two and will notify you as soon as the issue has been resolved.

If you have questions, please visit our support desk and raise a support request and we’ll get back to you right away.

Regards

Nick Bishop

Founder, Hero Software Pty Ltd